Terms and Conditions of Sale
Net 30 from date of invoice; 1.5% per month will be charged on unpaid overdue balances;
no anticipation discount.
FOB: Westville, NJ.
Prices are subject to change without notice
and will be billed at prices in effect at time of shipment.
NET 30 ACCOUNTS: Minimum opening order is $60. Reorders under $60
will not be accepted.
We require a credit application. Please supply your bank reference and five trade references with complete contact names, phone and fax numbers, e-mail and mailing addresses
and account numbers as well as your FEIN number. To expedite a shipment while we check credit, you may send full pre-payment.
Sorry, no CODs or pro-forma orders will be accepted.
Newly Established Business
Businesses lacking sufficient references should arrange pre-payment.
All orders must be written in multiples of the minimum quantities as quoted on the
price list. Orders which do not conform to minimums will be automatically adjusted to
the nearest correct multiple.
Buyers Name and Phone Number
All orders must include the buyer’s full name, address, e-mail, fax and phone number.
Without this information your order will NOT be processed.
Delivery of orders will be 3-5 weeks after receipt of orders, and subject to
credit approval and availability.
Our overseas factories are occasionally subject to delays beyond our control. Although
we make every effort to ship quickly and completely, we draw your attention to our back
order procedures: Backorders on new items are NOT canceled, regardless of age or value;
backorders on established items which are either five months old or less than $50 cost
are canceled. You may specify any other alternate instructions regarding cancellations
of orders or backorders as you wish.
All cancellations must be received in writing.
Orders are shipped on a first-come first-served basis, so there is some advantage in ordering
early and leaving open cancellation dates.
Due to manufacturing or other considerations beyond our control, items may be sold out
and discontinued without notice. Please accept our apologies if merchandise which you
have selected is unavailable because of this.
No returns will be accepted without prior authorization. Unauthorized returns will not be accepted. Returns which are authorized will be inspected before acceptance and credit is issued. Any product returned for credit must be returned within 30 days of purchase, be factory fresh, packed in original cartons, free of store pricing or markings and must be shipped prepaid. No collect shipments will be accepted. A 20% restocking fee will apply.
Claims for damages, shortages, substitutes, or defectives may be made only by writing
or faxing Zanda Panda Customer Service. Please do not telephone. Claims should be made
within one week of shipment and must include the order number or invoice number, item
numbers, and quantities involved, and a brief description of the problem.
Damage or Loss in Transit
All shipments leave our warehouse properly packaged for shipment and in good order.
The common carrier (UPS, trucking lines, etc) signed a bill of lading accepting the
merchandise for delivery to the buyer and the testing to the good order of the shipment.
As soon as the bill of lading is signed by the common carrier, the merchandise ceases
to be our asset and becomes the asset of the retailer, that is, the buyer (our asset is
the account receivable). If there is damage or loss incidental to the carriage and delivery
of your order, then you must file a claim with the common carrier. Zanda Panda has no
authority or responsibility after the carrier accepts the goods. ICC rule 19 provides
for your protection: In the event of any damage or loss, you have the right to make
note of that or any other exceptions on the bill of lading the common carrier presents
to you, before signing it. The notations you make on the bill of lading are the sole basis
for your claim with the carrier. Occasionally there is damage not apparent until the
boxes are actually opened; in this event please leave the merchandise in the box and call
the carrier to send out a customer service representative to write up the claim. Zanda
Panda will gladly assist any customers who feel they are not getting prompt, courteous
service from the carrier in the course of filing any claim.
Shipments less than 150 pounds are sent via USPS or FedEx and the charges are added to your bill.
Shipments more than 150 pounds ship via a freight carrier, freight collect. Please
indicate “FedEx only” on your order if you do not wish to receive truck shipments.
Sorry, no freight allowances are available.
Credit Policies and Open Account
We are pleased to extend net 30 terms to our customers. Our commitments to our factories
and our bankers require that any customer unable to pay within 30 days be put on prepaid
only status. Any customer unable to pay within 60 days will be referred to collection.